ETECSA reports on its operations during the end of the 2020 and the beginning of the 2021

ETECSA reports on its operations during the end of the 2020 and the beginning of the 2021

The implementation of the new monetary system requires the performance of the configuration tasks on the systems, which will allow them to be adapted to the new rates. In this sense, some affectations are foreseen in the operation of the commercial offices, the services and the functioning of the Transfermovil app during the end of the 2020 and the beginning of the 2021.

On December 30th, they will work limited hours until 4:30 p.m. and on December 31st, they will work limited hours until the 12:30 p.m. On January 1st, 2nd and 3rd, they will not be open to the public. On January 4th, the offices will resume their normal work hours. From this date on, all operations will be carried out with CUP.

The telecommunications agents may continue to carry out their sales and collection operations to the population. Regarding the services in the early morning of January 1st, work will be carried out on the systems and platforms to adapt the rates and payment currency of the services with the following affectations:

1) There will be affectations for 1 hour, starting at 5:00 a.m. on January 1st in the following services: Voice and SMS from mobile phones, Recharges, the Internet access from the Wi-Fi areas, the Navigation rooms, and the Nauta Hogar.

2) The Propia service will be disabled for 4 hours, due to the complexity of its configuration.

3) The coin phones will be gradually updated throughout the night. The Mobile data navigation will be maintained for those users who have active data packages, along with the emergency calls for 104 ambulances, 105 firefighters and 105 police. The fixed telephony may continue to be used normally. The Transfermovil app and the Transfermovil platform will be disabled as of 6:00 p.m. of December 30th. As the usual options for managing their services will not be available, we suggest that the clients anticipate their needs, so that they can keep in touch during these days of celebration.

The Transfermovil will restart its operation as of January 1st at noon, with a new version (V. 201229), having the previous ones expired; this new version can be downloaded from www.etecsa.cu free of charge and from the Apklis store.

The company appreciates the understanding for the inconvenience that these actions may cause.

Institutional Communication Department.